Refund Policy

Last Updated: August 26, 2026

Disclaimer: Campus Connect IU is an independent student-built platform. As an educational resource-sharing app, most core features are free. This policy applies strictly to any premium services, digital goods, or voluntary contributions within the platform.

Thank you for using Campus Connect IU. We strive to provide the best possible experience and highest quality academic resources for our community. Please read this policy carefully before making any purchases or transactions on our platform.

1. Digital Products and Notes

Because the content on Campus Connect IU (such as study notes, assignments, and previous year question papers) is delivered digitally and can be accessed or downloaded immediately upon confirmation of a transaction, we generally do not offer refunds, returns, or exchanges for any digital content once the transaction is complete.

2. Premium Subscriptions (If Applicable)

If you subscribe to any premium features on the platform:

Subscriptions are billed in advance on a recurring basis.
You may cancel your subscription at any time through your account settings.
Cancellation will stop future billing, but we do not provide refunds or prorated credits for partial months or unused time in your current billing cycle.

3. Exceptions for Technical Errors

We understand that technical glitches can happen. A refund may be considered under the following exceptional circumstances:

Duplicate Payment: If you were charged multiple times for the same transaction due to a system error.
File Inaccessibility: If a purchased digital document is corrupted, completely inaccessible, or fails to download, and our technical support team is unable to resolve the issue within 48 hours of your report.

        To request a refund for a technical error, you must contact us within 7 days of the original transaction date. Requests made after this period will not be entertained.
    

4. How to Request a Refund

If you believe your situation qualifies for an exception as stated above, please initiate a refund request by contacting our support team. You must include the following details in your email:

Your registered email address and enrollment number.
Transaction ID or proof of payment.
A clear description of the issue or the reason for the refund request.

5. Processing Time

Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days, depending on your bank or payment provider.

6. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be updated on this page directly within the app, and the "Last Updated" date will reflect the most recent revisions.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to us at campusconnectiu@gmail.com.